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Predulive Labs Privacy Policy



This Privacy Policy [the “Privacy Policy”] is created and published in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires the publishing of Privacy Policies and Terms of Use for website access or usage. This Privacy Policy regulates the use of the website https://predulivelabs.in/, as well as email communications received from shivanshudwivedi497@gmail.com and text messages received from +91 9918443373 [collectively, referred to as the “Platform”].

Predulive Innovations Private Limited

a company incorporated under the Companies Act, 1956, having its registered office at H.N.1596, Awas Vikas Colony Gandhi Nagar, Basti Uttar Pradesh 272001, India (“Predulive”) owns and operates the Platform. Predulive recognises the importance of maintaining the privacy of the information provided by you and is committed to protect your privacy. Kindly read the Privacy Policy carefully before availing the services offered by the Platform. If you decide to use the Services offered by the Platform, the same shall be deemed as an acceptance of this Privacy Policy by you without any demur.


This Privacy Policy explains how Predulive, via this Platform, collects, uses, shares and protects Personal & Sensitive Personal Information about the Users or visitors of the Services or the Platform. This Privacy Policy is created to demonstrate Predulive’s commitment towards protection of your privacy and your Personal & Sensitive Personal Information. Your use and access to the Services are subject to this Privacy Policy and our Terms of Use. This Privacy Policy has been published in compliance of the governing laws of India.


By visiting and/or using the Platform and/or Services offered by Predulive, you agree to the terms and conditions of this Privacy Policy and it shall be deemed that you have read in full and accepted the same. You hereby consent to our collection, use and sharing of your information as described in this Privacy Policy. In the event that you use the Services on behalf of someone else or an entity, you represent that you are authorised by such individual or entity to accept this Privacy Policy on such individual’s or entity’s behalf.

DEFINITIONS

“Account(s)” refers to User profile(s) (created after undergoing the Registration Process) by which User(s) are able to create and share information, personal messages, communications and other content.

“Cookies” are small files stored on your device (computer or mobile device) while browsing through the Platform or Applications.

“Fee(s)” means the charges as prescribed in the Platform and as payable by the User through the payment gateways available on the Platform for availing the Services available on the Platform.

“Personal Information” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 [the “SPI Rules”] means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

“Sensitive Personal Data or Information” as defined under Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 [the “SPI Rules”].

“Registration Process” means the process which a User undergoes while registering himself/ herself/ themselves on the Platform thereby creating an Account in accordance with the process mentioned in Clause [.] of the Terms of Use available at [.]

“Service(s)” means and includes to design, develop, invent, improve, own, buy, sell, import, export, maintain, alter, upgrade all kinds of computer software, hardware, programs, information technology, internet portals, mobile applications, software support, software tools, data management to carry out the research, analysis and allied activities.

“Usage Data” is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

“You”, “Your”, “User” or “Users” refers to any individual, organisation, association or to his/her/ their representatives or affiliates, who utilises or visits the Platform.

OBJECTIVE OF THIS PRIVACY POLICY

1. This Privacy Policy is published in compliance with, inter alia:

(a) Section 43A of the Information Technology Act, 2000.

(b) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 [the “SPI Rules”].

(c)Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011

(d)Rule 3(1) (a) Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

This Privacy Policy mentions the type of information collected from the Users, including Sensitive Personal Data or Information, the purpose, means and modes of usage of such information and how and to whom such information may be disclosed.

PERSONAL INFORMATION AND/OR THE SENSITIVE PERSONAL DATA OR INFORMATION COLLECTED BY PREDULIVE

For providing the services that are available on the Platform, Predulive requires information from the User(s) for providing the User(s) with the suitable Services The information collected may include ‘Personal Information’ and/or ‘Sensitive Personal Data or Information’ as mentioned under the SPI Rules. The User(s) understands that the Personal Information and/or the Sensitive Personal Data or Information is being voluntarily provided by you. You hereby consent to the collection of such information by Predulive. Information collected by Predulive from you may inter alia include the following:

A. PERSONAL DATA/ INFORMATION

Generally, the User(s) can visit and browse the Platform without disclosing the personal information. However, in future the User(s) may be required to go through a Registration Process to avail certain services as and when required.

The Registration Process mentions the information that is mandatorily required and the information that is optional on behalf of the User(s). The User will have the option to not provide such information by choosing not to use a particular Service or feature of the Platform. The Personal Information that will be required by the Platform (if so chosen) are as follows:

(a) Contact Information : Information, inter alia, including name, email address, password of the User’s Account, etc.

(b) Information required for providing the Service : The Platform may ask for information regarding phone numbers, email, city, Issue Category that will be linked with the Platform or any other detail (in accordance with the prevailing laws) which may be required to avail the Services on the Platform.

(c) Any other information: The Platform may collect any other information which is freely available in public domain or accessible or furnished under the Right to Information Act, 2005 or any other law for the time being in force, as the case may be, without your consent. Such information shall not be regarded as Personal Information or Sensitive Personal Information.

B. USAGE DATA

Predulive may also collect information that the User’s browser sends whenever you visit the Platform [the “Usage Data”].

This Usage Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

C. LOCATION DATA

We may use and store information about your location if you provide us permission for the same [“Location Data”]. Predulive uses this data to provide features of our Service, to improve & customize our Services, and provide efficient Service to the User(s).

You have an option to enable or disable location services, while using our Platform and the Services provided by Predulive, at any time by way of your device settings.

D. TRACKING COOKIES DATA

We use data collection devices such as ‘Cookies’ and similar tracking technologies to track the activity on our Platform and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Cookies are sent to your browser from the Platform and stored on your device to help Predulive to provide information in the interest of the User(s). Cookies are small files that store information on your computer, mobile or any other device through which the User(s) uses/ visits the Platform. These are used inter-alia to remember your sign-in credentials, helps Predulive to understand the Services that are essential to most of the User(s). You can decline the use of Cookies in your browser. Since each browser is different therefore the User(s) has to check with the browser to learn how to manage Cookies. However, if the User(s) opts to not accept Cookies, such User(s) may not be able to avail some portions of the Services offered on the Platform.

PURPOSE OF COLLECTION/ USAGE

Predulive may use the Personal Information and/or the Sensitive Personal Data or Information provided by the User(s), for the following purposes:

(a) for the purpose of providing you the best Services;

(b) for the purpose of improving the quality of the Services;

(c) for the purpose of debugging customer support related issues;

(d) for the purpose of receiving feedbacks from the User(s);

(e) for the purpose of responding to summons, court orders or other legal obligations;

(f) for the purpose of research and generating statistical analysis;

(g) for the purpose as mentioned under the Information Technology Act, 2000 and the rules thereunder.


Predulive or any person/organisation acting on behalf of Predulive shall not be responsible for the authenticity and accuracy of the Personal Information and/or the Sensitive Personal Data or Information provided by the User(s).

RETENTION OF DATA

Predulive retains the Personal Information and/or the Sensitive Personal Data or Information only for as long as it is necessary for the purposes as mentioned herein the Privacy Policy and for the purpose it was collected.

Predulive retains the Personal Information and/or the Sensitive Personal Data or Information for the duration for which the Service is provided to the User(s).

OBLIGATIONS OF THE USER(S) FOR THE PERSONAL INFORMATION AND/OR THE SENSITIVE PERSONAL DATA OR INFORMATION

The User(s) hereby consents to the collection and use of the Personal Information and/or the Sensitive Personal Data or Information, provided by the User(s) to Predulive, for any of the purposes stated herein.

The User agrees and understands that all the information provided to Predulive by the User(s), including Personal Information and/or the Sensitive Personal Data or Information, is voluntary.

The User(s) agrees and understands that Predulive is not liable for the authenticity of the Personal Information and/or the Sensitive Personal Data or Information provided/ supplied by the User(s).

The User(s) are responsible for the accuracy and correctness of the information that you submit to Predulive.

If the User(s) intends to deregister his/her/their Account or requests that their information no longer be used, the User(s) can contact Predulive by sending an email addressed to shivanshudwivedi497@gmail.com. Upon receiving such request, Predulive shall not keep such information in its databases beyond the required time.

DISCLOSURE OF PERSONAL INFORMATION AND/OR THE SENSITIVE PERSONAL DATA OR INFORMATION

The following is applicable to all the User(s):

Predulive confirms and agrees that it does not sell or share any Personal Information about the User(s) with other people/ organisation except to provide the Services under the Terms of Use or this Privacy Policy.

Predulive shall only disclose the Personal Information and/or the Sensitive Personal Data or Information only to the extent as will be necessary to provide its Services as under:

(a) When a User visits the Platform, Predulive will automatically receive the IP address of the User’s computer, User’s operating system and type of web browser that is being used. This will help Predulive to analyse the overall trends which will help the Platform in improving its Services.

(b) Predulive, via the Platform, uses temporary cookies for checking whether the user is logged in or not, in order to make it easy for User(s) to not enter login credentials often. These cookies do not store any Personal Information and/or the Sensitive personal data or information of the User(s).

(c) Predulive has no control over the third-party websites that may be displayed as search results or links from within the Services. These third-party websites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Predulive shall not be liable.

(d) Other parties if so required by any law at the time being in force and in compliance of Predulive’s legal obligation.

(e) Predulive shall disclose the Personal Information and/or the Sensitive personal data or information to Government agency if so mandated under the law in force at the relevant time.

We may share Personal Information with our other corporate and /or associate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one associate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose Personal Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to summons, court orders, or other legal process. We may disclose Personal Information to law enforcement offices, third party rights owners, or others in the good faith and belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We give access of your Personal Information only to those personnel’s/officials who are authorised in this behalf.

Predulive has implemented best market practices and security policies, rules and technical measures to protect the Personal Data/ Information of the User(s) from unauthorised access, improper use, disclosure of data, unauthorised modification and damage or accidental loss.

TRANSFER AND SECURITY OF PERSONAL INFORMATION AND/OR SENSITIVE PERSONAL DATA OR INFORMATION

The Personal Information and/or the Sensitive Personal Data or Information of the User(s) is maintained by Predulive in its secured/ encrypted database. Predulive may also keep the records of electronic communications with the User(s) through the Platform for the limited purpose as stated herein the Privacy Policy and for customer support, research and development, for administrative purpose.

The User(s) agrees and understands that the Personal Information and/or the Sensitive Personal Data or Information provided by the User(s) are shared with the employees of Predulive who are authorised in this behalf and on need-to-know basis for the purpose of rendering Services to the User(s).

The User(s) understands that all the employees of Predulive, who have access to such Personal Information and/or the Sensitive Personal Data or Information are obligated to keep the same confidential. Predulive is committed towards maintaining the Personal Information and/or the Sensitive Personal Data or Information of the User(s) secret and confidential.

We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of Predulive for related offerings) unless, we have been expressly authorized by you either in writing or electronically to do so.

If Predulive or its subsidiaries, if any, are involved in a merger, acquisition or asset sale the Personal information and the Personal Information and/or the Sensitive Personal Data or Information of the User(s) may be transferred in accordance with law and also in accordance the agreements executed for such merger(s)/ acquisition(s)/ asset sale(s).

The Platform takes all reasonable precautions to protect the Users’ data (whether online or offline) and User(s) Personal Information and/or the Sensitive Personal Data or Information.

Predulive shall not be liable to indemnify the User(s) for any loss suffered by the latter due to unauthorized use of your Account and the password thereof.

AMENDMENTS IN PRIVACY POLICY

Predulive may update the Privacy Policy from time to time. The Platform will notify the Users of any changes by posting the new Privacy Policy on the website available at [.] Predulive retains the right to change, modify or terminate the terms of this Privacy

Policy, or any portion of this Privacy Policy, at any time by publishing such changes on the Website. The amended Privacy Policy would be effective as on the date of change, which Predulive would post on the Website and it shall be binding upon you from such date. If you do not agree to any of the terms and conditions in the amended Policy, you may discontinue from using the service available on the Platform immediately.

The Users are advised to review this Privacy Policy periodically for any changes. Use of information Predulive collects, is subject to the Privacy Policy in effect at the time such information is used. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

RESTRICTIONS ON USAGE

The User(s) shall not be permitted to host, display, upload, modify, publish, transmit, update, share or distribute any information that:

(a) belongs to another person and over which you have no right upon;

(b) is defamatory, obscene, pornographic, grossly harmful, harassing, blasphemous, defamatory, obscene, paedophilic, libellous, invading another's privacy, including bodily privacy, insulting or harassing on the basis of gender, hateful, libellous, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any way;

(c) harms minors in any way; infringes on the rights of minor;

(d) infringes on any patent, trademark, copyright, or other proprietary rights; violates any current law;

(e) includes software viruses or any other computer code, files, or programmes designed to disrupt, damage, or limit the functioning of any computer resource;

(f) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

Predulive reserves the right to delete any content and/or remove any non-compliant information from the Platform that violates any of the foregoing criteria.

Predulive also reserves its right to terminate the access to any User(s) immediately in case of non-compliance with the Terms of Use and Privacy Policy.

CONSENT TO THIS POLICY

The User(s) voluntarily acknowledges that this Privacy Policy is a part of the Terms of Use of the Platform. The User agrees that visiting the Platform or utilising the Services of the Platform the User signifies its consent to this Privacy Policy. User’s visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

JURISDICTION

This Policy is governed by Indian law, which includes, but is not limited to, the following:

(a) The Indian Contract Act, 1872;

(b) The (Indian) Information Technology Act, 2000;

(c) The (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011;

(d) The (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011; and

(e) The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

This Platform was created in Basti. The laws of the State of Uttar Pradesh will apply to this Policy. You consent to the jurisdiction and venue of the courts in Basti, Uttar Pradesh, India in connection with any action, suit, process, or claim arising under or by reason of this Privacy Policy by using this Platform.

GRIEVANCE CELL

If any User has any question regarding this Privacy Policy, access or usage of computer resource, and/or to register any complaint such User can approach the Grievance Officer appointed by Predulive. The User(s) may reach out the Grievance Officer vide an email addressed to Shivanshu Dwivedi on the official email-id of the Grievance Officer.

The Grievance Officer and Predulive shall make reasonable and prompt efforts to resolve the issue of the User(s). The details of the Grievance Officer are mentioned herein below: Name: Shivanshu Dwivedi

Address: Plot No. 3b Kapeesh Vihar Colony, Uattardhona, Lucknow, Uttar Pradesh, 226028.

Phone: +91 9918443373

Email: shivanshudwivedi497@icloud.com

Availability: Monday to Saturday day (10:00 am to 6:00 pm)